HR Operating Models
Your HR model shapes everything—from decision-making to employee experience. Learn how to design an operating model that works with, not against, your strategy.
HR operating models define how the HR function is organized to deliver value—both to the business and to employees. They translate strategy into execution, shaping how HR delivers services, builds capabilities, and supports change.
This section explores the evolution and design of HR operating models, including the widely adopted Ulrich model, agile and product-based structures, platform thinking in HR, and governance mechanisms that ensure alignment and accountability. We examine how different models serve different organizational contexts—and how to choose or adapt one that fits.
Expect a balance of strategic insight and practical application, along with real-world examples and common missteps to avoid.